Frequently asked questions

Open the app, enter your phone number and tap Sign up — a 6-digit OTP arrives by SMS; enter it and you're in. Even with Google sign-in you verify your phone once, because receipts and reminder SMS all run on that number.

Example: Karim signs up with 017XXXXXXXX → gets the code → enters it → names his business → starts bookkeeping within 2 minutes.

Asked at setup. Personal = tracking fuel/expense/service for your own 1–2 vehicles; Business = a rental operation with drivers — you'll want collections, drivers and staff. Business also takes a business name (printed on receipts and invoices).

It's not permanent — any feature can be toggled later in Settings → Modules. Example: you start Personal for your own car, buy 3 autos six months later — just switch on the collection and driver modules.

More → Settings → Modules — switch off what you don't need; its button hides from home and the app feels lighter. Data is never deleted — only hidden. Switch it back on and everything returns exactly as it was.

Example: you don't sell parts — turn Inventory off for a cleaner home; open a garage later and just re-enable it.

Home → Staff → + Add staff — name and phone create their own login. Then open their profile and set permissions module by module: what they can view, write or delete.

Example: manager Rahim gets only "take deposits" and "record expenses" — he can collect, but can't see reports, bank balances, or delete a driver. The owner stays in control.

Yes — you won't lose a single taka of records. Data lives on our server, not the phone; the phone is just a window. Install on the new phone, log in with the same number, and every vehicle, driver, deposit and expense comes back.

Example: Salam's phone got snatched — on a new phone he logged in and found 2 years of records intact. With PIN lock enabled, the thief couldn't get in either.

More → Settings → PIN lock — enable it and set a 4-digit PIN; the app then asks for it on every open. Even if someone holds your phone, your business figures, balances and client info stay hidden.

Example: you leave the phone charging at the shop — an employee opening the app hits the PIN wall. Forgot the PIN? Log out and re-enter with OTP.

Next to "All features" there's a Customize button — it opens an editor where you drag tiles to reorder and tap the eye to hide the ones you never use. Hidden tiles always remain reachable from "More".

Example: you take 50 deposits a day but rarely open GPS — drag Collection to the top, hide GPS. Each user's layout is their own: your phone your way, staff's phone theirs.

Settings → Text size — six levels from X-Small to X-Large. It's not just text: button heights, form fields, the bottom nav — the whole app scales together.

Example: on a cheap small-screen phone, "Small" fits far more on screen with less scrolling; an elderly user with weak eyesight picks "X-Large" and reads everything comfortably. Change anytime, applies instantly.

Yes — pick an accent colour in Settings → Theme (green, blue, purple…); buttons, headers and highlights all follow. Icon size is adjustable there too.

Example: your garage brand is blue — switch the app to blue and it feels like your own.

They're quick shortcuts into Personal Track — two everyday jobs in 2 taps. "Fuel entry" shows your vehicles → pick one and the entry form opens itself; "Maintenance" opens that vehicle's service log.

Example: you fill up at the pump → tap Fuel entry → (only one vehicle, so no picker) → odometer + cost → save. 15 seconds. Shown only when the fuel module is on.

Go to the bottom Vehicles tab → + Add vehicle. Only two things are required — the number plate and the type (auto/CNG/truck/car…); photo, purchase price, brand/model are optional and can come later.

Example: enter "Dhaka Metro-Tha-123456", pick type "truck" — done. From then on trips, expenses, fuel and documents all accumulate under this vehicle, and its profile shows the full history.

Yes — this is your protection from roadside fines. Vehicle profile → Documents stores 5 papers: fitness, tax token, insurance, route permit, registration — each with number, issue and expiry dates, and a per-document reminder window (default 30 days).

As expiry nears you get daily notifications + email; the list shows green (valid) / amber (expiring) / red (expired) at a glance. Example: with 10 trucks nobody memorises fitness dates — the app starts warning 30 days ahead: "Dhaka Metro-Ta-1122's fitness expires in 25 days".

The app generates a QR code per vehicle — print and stick it on. Anyone scanning it (passenger, police, passer-by) sees a public verification page for the vehicle and driver, can SMS you without seeing your number, or file a report — reports land straight in your in-app inbox.

Example: your auto's driver was driving recklessly — a passer-by scanned and reported; you got the notification instantly and had a word with the driver. Lost items also find their way back easily.

Vehicle profile → edit → change status: running / garage / repair / sold. It's not just a label — while a vehicle is in garage/repair, its driver's absent-day deposit dues are not charged (the vehicle didn't run; charging would be unfair).

Example: the auto spends 3 days in the garage for engine work — change the status and those 3 days create no dues. Set it back to "running" after. A sold vehicle's history stays in your reports.

On the vehicle profile → Monthly/Yearly report — pick a month and see all income (deposits/trips/rentals), all costs (fuel, service, parts) and the net profit on one page. Export produces a clean file to print or send on WhatsApp.

Example: month-end shows truck A earned 45,000, spent 28,000, netted 17,000 — while truck B netted only 4,000. Now you know which vehicle pulls and which one drains.

In the drivers list tap + Add driver — name and phone suffice; NID, address, security deposit, guarantor, photo are optional. Then tap the driver and assign a vehicle — from that day its deposits book under their name.

History survives reassignment: the profile shows a full timeline of who drove which vehicle when. Example: Rafiq drove auto-1 in June, Selim from July — June's collections stay under Rafiq, July's under Selim.

Both customs exist in Bangladesh, so the deposit rule is per driver:

Fixed daily: a set amount per day — say 300. Pay less (or nothing) and the shortfall stacks as a due, shown added to the next day. For "X taka per day" arrangements.

Flexible: no target — whatever they hand over is that day's income, dues never accumulate. For profit-share or irregular arrangements.

Example: Karim is on fixed 300 — pays 200, a 100 due stays. Jamal is flexible — 250 today, 400 tomorrow, never a due.

Yes — save the license number and expiry date on the driver profile; alerts start 30 days before it lapses ("Karim's license expires in 20 days"). A driver caught with a lapsed license means a case against your vehicle — early warning matters.

Example: three drivers renew in November — the app starts nudging in October, leaving time to renew.

Two places: on the Collection page, under each driver's name, "due ৳X" in red — the total you're owed. For detail tap the 🧾 icon — the ledger opens: each day's expected, paid, shortfall and any waivers, day by day.

Example: you see "Rafiq — due ৳900", open the ledger: Monday 100 short, Wednesday fully absent (300), Friday paid 0 of 500 — everything itemised, nothing to argue about.

Open Collection — all active drivers are listed. Tap a driver and the amount pad opens with their daily target prefilled (plus any carried due); if it's right, just tap Done — three taps total. Pick the receiving account (cash/bank/bKash) right there.

Example: Karim's daily is 300 plus 100 carried due — the pad opens at 400; he pays 400 → Done → green tick, due zero, and 400 lands in the cashbook, all in one motion.

If a fixed-daily driver pays nothing all day, the app automatically books that day's amount as a due at night (noted "absent — auto due"). Next day the sheet shows "today's daily + yesterday's due" together.

Example: Karim (daily 300) doesn't show up Tuesday → 300 books as due at night → Wednesday's sheet opens at 600 (300+300). Missed money never vanishes from the books. If weekly days-off are your custom, switch the feature off in ⚙ Collection rules; garage/repair days are skipped automatically.

The shortfall stacks as a due and auto-appears added to the next sheet — nothing to memorise. If there's a genuine reason (illness, slow day), waive today's shortfall with the discount field right in the sheet — no due books, and the waiver is tracked separately.

Example: Rafiq pays 200 of 300 — 100 books, tomorrow shows 400. But hearing his mother is ill you waive the 100 — due stays zero, ledger notes "discount 100", and month-end reports total your waivers.

On the Collection page, drivers with dues show a 🤲 (waive) button — it opens with the full due prefilled; keep all or part and tap Waive, optionally noting why. The waived amount books as a "waiver" expense, so cash, income and receivables all stay balanced.

Example: Rafiq built up 2,000 over 3 months; he's a good driver, so for Eid you waive 1,000 — his due drops to 1,000 and the ledger records when and why.

Yes — tap the date field in the sheet and pick yesterday (or any past day); the entry books to that day. For transparency such entries carry a red "backdated" flag in the ledger.

Example: last night you were too busy to record Selim's 300 — this morning you change the date and book it to yesterday; monthly reports show it on the correct day.

Two ways. Right after saving, you can send an SMS receipt to the driver — "Dear Karim, your 300 was received, due 100" (editable before sending; needs SMS credit). And with a POS thermal printer connected, a paper slip prints with date, amount, method and due.

Example: month-end the driver claims "I paid everything" — his SMS trail and your ledger both testify; no argument.

Tap the home quick action (or +) → Expense → amount → category (fuel, repair, police, food…) → paying account (cash/bank/bKash) → save. You can attach a photo of the receipt/voucher as proof.

Example: a truck tyre repair cost 1,200 — Expense → 1200 → category "repair" → tag vehicle "Dhaka Metro-Ta-1122" → cash → save; month-end that cost sits exactly where it belongs in the truck's report.

Yes — tag the vehicle or driver when recording; the cost then accumulates under that vehicle's profile, its monthly report and the per-vehicle profit view. Untagged costs count as general business expenses.

Example: month-end shows auto-3's repair costs at 8,000 — double the others; the vehicle is ageing and the sell decision writes itself. Without tagging you'd never see it.

Yes — every entry form has a date field; book to any past day and reports count it there. A red "backdated" flag keeps the ledger honest about late entries.

Example: you were in the village for 3 days jotting costs in a diary — back home you enter each on its real date; the weekly report stays accurate.

Home → Cashbook — cash, bank, bKash (and any account you create) each with its own balance and transaction list. It stays right automatically, because every deposit/expense/trip payment asks which account the money moved through.

Example: evening cashbook says cash 12,500 — the drawer counts 12,500; matched. If not, a transaction went unrecorded — the list finds it in 2 minutes.

Use Transfer in the cashbook — from account, to account, amount, save. Both balances adjust together; it's neither income nor expense, just money changing pockets — so profit stays untouched.

Example: 20,000 of weekly deposits piled up in cash and you bank it — Transfer: cash → bank, 20,000; cash drops, bank rises, and income isn't double-counted.

The ledger is your business's book of record — every app transaction written double-entry style: which head the money left and which it entered. You won't need it daily, but when numbers don't reconcile it's the final authority. Home → Ledger.

Example: bKash feels lower than it should — open its ledger page, check entries one by one, and find a rental payment mistakenly recorded as "cash".

Yes — set per-category monthly caps in Home → Budget (repairs 10,000, fuel 30,000…). Coloured bars track each category through the month and warn near the limit.

Example: repairs budget 10,000; by the 20th you've spent 9,200 — the app flags amber; you hold off on big jobs, or investigate which vehicle is bleeding money.

Home → Trips → +. Two modes:

Quick trip — the trip already happened: route, fare, costs, what you collected — one entry, done.

Booking — the fare was agreed in advance: record the booking with an advance → tap Start on loading day → Complete on arrival with the balance and road costs. Every step is timestamped on a timeline.

Example: Monday a Chattogram trip is agreed for Thursday, 5,000 advance — you book it; Thursday you start, Friday you complete and collect the remaining 15,000 — the whole story lives on one trip page. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

Yes — many run trips on hired trucks. Pick "no vehicle" and put what you pay the truck owner in "hire cost" — profit stays honest. Such trips add a small per-trip service charge (default ৳2) to your monthly bill — shown upfront in the form, never hidden.

Example: client pays 20,000, you hire an outside truck for 14,000 — "no vehicle" + hire cost 14,000; net profit 6,000 (minus other costs) computes itself. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

Right under the vehicle there's a Driver (optional) dropdown. With a driver set, the trip page shows their name and a one-tap call button, and trip history records who drove what. Trips work fine without one too.

Example: the client calls "where's my cargo?" — open the trip, tap call next to the driver's name, and you're talking to Karim without hunting for his number. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

Truck fares are often per-ton deals, so the form has weight (tons) and rate/ton — fill both and the total fare computes itself (still editable). Add a chalan no. and the invoice prints weight, rate and chalan beautifully.

Example: 12.5 tons of cement at ৳1,800/ton — the fare fills as 22,500; the invoice reads "12.5 t × ৳1,800/t, chalan 4567" — matching the client's books exactly. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

All in the form, and net profit computes from every one:

• Discount — next to the fare; net fare = fare − discount, dues follow the net.
• Commission — broker's name + fixed taka or % of fare.
• Hire cost — what you pay an outside vehicle's owner.
• Driver allowance — the driver's pay/food money for this trip.

Example: fare 20,000, discount 500, broker 5%, allowance 1,500, road costs 3,000 → net = 19,500 − 1,000 − 1,500 − 3,000 = 14,000 — nothing guessed, every line recorded. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

On the trip page → Invoice — every trip gets a short link (like amar-auto.com/trip/AB7K2M) to send by SMS or WhatsApp. The client opens a full bill under your business name: route, cargo, weight, chalan, fare, discount, paid/due, full payment history, even the map. They can print A4 or save an image themselves.

Example: the client's office asks for the bill at month-end — you send the link, they print and file it; you never touch paper. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

The Collect due button on the trip — tap as many times as needed, recording amount and account each time. Every payment lists with its date on both the trip page and the client's invoice; when due hits zero the trip reads "paid".

Example: a 20,000 fare: 5,000 advance + 10,000 on delivery + 5,000 by bKash ten days later — three separate lines; when the client asks "what did I pay when?", the invoice answers. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

Yes — tap the report icon on the trips page: pick a date range and get income/cost/profit split by vehicle, by route and by client. The calendar icon lays the month out as a grid — which day which truck is busy.

Example: the report shows Dhaka–Chattogram nets 9,000 per trip but Dhaka–Sylhet only 3,500 (no return cargo) — next Sylhet quote, you price accordingly. ▶ Watch the video: ট্রাক ভাড়ার হিসাব পত্র যেভাবে করবেন | আমার অটো মোবাইল অ্যাপ | Truck Rental Business হিসাব

Home → Rentals → + — pick the client (returning clients autocomplete), vehicle, from/to dates, total fare and advance — save. The rental sits in "running" and the app reminds you when the return is due.

Example: a wedding rents your car Fri–Sat for 8,000 with 2,000 advance — you save it; Saturday the car returns, you collect the 6,000 balance and close it — the whole deal on one page.

Yes — one notification as the return approaches, another when it's overdue; overdue rentals also glow red in the list. You can send the client a reminder SMS from a ready template.

Example: the microbus was due Sunday evening; Monday morning it's still out — your phone shows the overdue alert, and one tap calls or texts the client. Nothing slips.

On the vehicle profile → Booking calendar — a month grid with rented days coloured in. Before taking a booking you see instantly whether the date is free — your shield against double booking.

Example: a caller wants the car on the 15th — the calendar shows it's taken; you answer on the spot "the 15th is booked, the 16th is free" — saved from an awkward clash.

Yes — each rental has an odometer & fuel checklist: readings at handover and at return, plus photos of the client's NID/license. When "the car was already like that" arguments start, these are your evidence.

Example: handover notes 45,200 km and a full tank; it returns at 45,900 with half a tank — 700 km driven and fuel owed, both claims documented.

Home → Personal track → pick the vehicle → New entry — three things: current odometer, litres/units taken, total cost. The last odometer shows as a hint and the fuel type carries over, so it takes ~20 seconds. Optionally add the pump brand, cash/bKash, and a city/highway split.

Example: odometer 45,680, 10 litres, 1,300 taka — on save it instantly shows the per-litre price and your mileage since the previous fill.

It's computed between two full-tank fills: km driven in between ÷ litres of the later fill = KPL. Two rules — (1) enter the odometer correctly, (2) tick "full tank" only when it truly is; untick for a 200-taka splash, or the math skews.

Example: last full tank at 45,200; today's full tank at 45,680 taking 10 litres → (45,680−45,200) ÷ 10 = 48 km/l. Partial fills in between still count as cost, without corrupting mileage.

Yes — log the service on the Maintenance page (oil change, tyres, brakes…) with a next due in km or by date. As the odometer creeps up or the date nears, the service gets a red badge and daily notifications.

Example: oil changed at 45,000 km with "next due 48,000" — the moment a fuel entry crosses 47,600 the app starts saying "oil change within 400 km". Engine saved, big bill avoided.

Your choice — each entry has a "post as expense" switch. On: the amount hits the cashbook and profit/loss as an expense; off: it stays mileage-only, outside the business books.

Example: fuel for your revenue truck — switch on, it's a business cost; fuel for the personal car you don't want mixed in — off. Both track mileage, the books stay clean.

Home → Inventory — the full garage/shop kit: create items (oil, tyres, brake shoes…), record supplier purchases (credit purchases track supplier payables), and sell multiple items on one invoice with a printable receipt — credit sales track customer dues too. Stocktakes, damaged goods and returns included.

Example: a customer takes one oil + one filter + labour — a single 1,450 receipt; stock decrements both items automatically and the margin books itself.

Yes — give each item a minimum stock number; the moment stock dips below, you get an alert and the item shows red in the list.

Example: oil's minimum is 5; a sale drops it to 4 and the "low stock" alert fires — you reorder before a single customer walks away empty-handed.

With a GPS device fitted: Home → GPS tracking → pick the vehicle — its live position updates every ~10 seconds, with speed and ignition status. Playback mode replays the last 7 days along the route — where it went, where it idled.

Example: the driver says "stuck in traffic" — the map confirms he really is parked at Mohakhali; suspicious about yesterday, you replay it and check for off-route detours. One-time setup: enter your GPS panel details in settings.

Order a device + monthly subscription from the device order section on the GPS page (or this site's GPS tracker page). Pricing is by vehicle type — bike/CNG/auto ৳350/month, car/bus/truck/micro ৳500; our team contacts you and handles installation.

Example: trackers for 5 autos — pick 5 on the order page, see 5×350 = 1,750/month on the spot, decide with full information.

Home → Reports — total income, expense and profit by day, week, month or a custom range, with charts, category breakdown and a per-vehicle split. Deeper module reports exist too — trip report, fuel report, driver report.

Example: June shows income 240,000, costs 170,000, profit 70,000; the expense pie says 40% is fuel — so you open the fuel report and catch the vehicle with the worst mileage.

Every report has an Export button — it produces a clean, business-branded file you can print, share on WhatsApp/email or save. Bangla fonts are embedded, so it renders correctly on any device.

Example: the bank wants 6 months of income proof for a loan — export the 6-month report and print it; a world more presentable than a handwritten khata.

More → Loans — first pick the direction: receivable (you lent — money comes back to you) or payable (you borrowed — you owe). Name, phone, amount, optional deadline, save. Then log every instalment on the loan's page — the balance walks down on its own. The "Send SMS" button fires a reminder in one tap.

Example: you lend driver Karim 5,000 (receivable) — he repays 500 weekly; each entry drops the balance 4,500 → 4,000…; when he stalls, one SMS says "3,000 outstanding".

Billing is postpaid — use the full month first, the bill comes after. It's based on your peak active vehicles that month, prorated by day if the count changes. The app's Billing & subscription page breaks it down day by day — vehicle counts, accumulated hired-trip charges, everything.

Example: 8 vehicles from the 1st–20th, 10 from the 21st — the bill prorates by days rather than charging the whole month at 10; the why-and-how is printed on the bill page.

Tap "Pay with bKash" on the billing page — bKash's payment sheet opens inside the app; number, PIN, confirm, done. On success the bill flips to "paid" instantly with a receipt kept.

Example: a 1,200-taka bill — notification → billing page → Pay with bKash → PIN → finished in a minute, no trips to any shop.

Settings → Language — pick Bangla or English and the entire app (menus, forms, even the app's FAQ) switches instantly; no restart. Numbers and dates follow the language too.

Example: you run it in Bangla but your accountant prefers English — they switch their own login to English; same data, each in their own tongue.

Yes — Settings → Delete account; several confirmations prevent accidents. Warning: it's permanent — vehicles, drivers, deposits, expenses, trips, reports — everything is wiped from the server and even we can't restore it. Export the reports you need first.

Example: you're selling the business — export two years of reports, then delete; the same number can even start fresh later (from zero).

Your data is yours alone — every company's records are isolated on the server; one business can never see another's. Everything travels over encrypted connections. On your side, only people you've added as staff can see anything — and each only as much as their permissions allow.

Example: your manager can take deposits but has no report permission — he'll never see the month's profit. Lost phone? PIN lock + log in on a new phone — you stay in control.

Don't panic — it's almost always an internet issue and your data is untouched. Check mobile data/WiFi, see if other apps have connectivity, then tap Retry. Importantly, this screen does not log you out — the moment the network returns you're back where you were.

Example: weak village signal shows the screen; back on the main road, one Retry and everything's normal. If it persists on good networks, tell us in support chat.

When a new version ships, an update notice appears at app launch — the button takes you to the download page; install and you're done, data untouched. Everything new is listed in More → Version history, in Bangla with dates.

Example: morning launch says "new version available" — two minutes later you're updated, and version history tells you this build brought the FAQ and new collection rules.

Tap the 💬 chat icon atop the app's home screen — a direct line to our support team; real humans answer, not bots. The more detail you give (which page, doing what, seeing what), the faster the fix. Not using the app? Write to us from this site's contact page instead.

Example: "Save isn't working when editing a booking trip" — that level of detail usually resolves in a message or two.